Really quick dispatch and delivery. There was a small mixup with one of the items being the wrong one sent but return and redelivery was quickly sorted.
Ordered & dispatched the same day - amazing. My Kids absolutely LOVE OlliElla & they were both thrilled with their prezzies. Would definitely buy from here again & 100% recommend
A lovely website with great quality items for a great price. Fast delivery and beautiful packaging. I’ll be back!
Another lovely doll from Olli Ella, really well packaged and arrived promptly. I’m sure my daughter will love it for her birthday!
It’s always great to find a company you can rely on for quality and customer service, I’ll be coming back for future gifts I’m sure!
After receiving the wrong item, I’ve tried numerous times to get in communication to arrange a return, I finally got a qr code to send said return and the locker was too small for the parcel that I was returning in original box. After two emails asking for another return code as I had to take the parcel home and repackage it in a parcel envelope, I’ve been completely ignored and left with over £40 worth of items that are wrong 😑 terrible communication from a business that packages itself on good quality items. So disappointing
Lovely Maileg items to add to my collection. Everything was packed carefully and nicely. Delivery was very quick. I’ll continue buying more from this shopvv
Stunned by the beautifully crafted Maileg items I ordered. The quality is breathtakingly good. I would recommend Mouse in a Box being your go to for all things Maileg.
I chose Mouse In A Box for my Maileg pre-order because my friend had ordered multiple times with no complaints. When I started to notice other online retailers selling these items, I contacted MIAB. My email received an automated response but, after a week, I still had no response. I tried Instagram. Nothing. I tried their online contact form. Nothing. I tried emailing again. Another automated response. Meanwhile, my friend emailed them, about her pre-order, and got a personal reply at 9pm the same day. After my second email, I received an automated email saying my order had been shipped. It arrived in good time, and was nicely packaged, but I had been sent a pink toiletry bag set instead of the fishing set. I immediately notified MIAB by email but, apart from the automated response, I heard nothing. It is still well within the timeframe given for replies (48 *working* hours) but I expected a more prompt response to this issue. Will I get the item I ordered? Maybe. Will I be expected to pay for return postage, for the incorrect item, despite it being their error? Maybe. Will I ever hear from them again? Maybe. I appreciate that delays and mistakes happen but the previous lack of communication means that I don’t hold out much hope of a resolution. I suspect I will be actually left out of pocket and will have to source it elsewhere. Needless to say, I won’t be ordering from MIAB again due to their absolute lack of customer care.
Ordered a dozy dinkum for my daughter's first birthday. It arrived quickly and well packaged. Would not hesitate to order from mouse in a box again ☺️
super lovely experience and amazing customer service
Very happy with the service and my maileg pumpkin carriage. I was after a discontinued version of the carriage and went straight to Mouse in a Box as I knew how good their range of stock is. The delivery was very prompt and well packaged. Very happy customer and looking forward to shopping with them again.
Delightful little items, they'll fit perfectly in my DIY cardboard doll house! Fast delivery and nicely packaged. Thanks for the very pretty, vintage style tissue paper inside the parcel - it's going to be used as wallpaper for one of the rooms!! Thanks again.Xx
I love shopping at Mouse in a Box, they have such a good selection of children's goodies. Every order I have placed has been fantastic quality, always lovingly wrapped, packaged really well and delivered in great time. Thank you! Most definitely highly recommend.
Gorgeous products and such a wide range of Maileg, couldn’t stop adding to my basket! My little girl is gonna love everything. Thankyou so much!
Fantastic Uk-based Maileg seller. Great selection including hard to find retired products. Absolutely thrilled with my purchase! Products were also promptly dispatched and wrapped beautifully. Can’t recommend enough!
Peggy Peach is an adorable addition cuddle doll for my granddaughter, the quality is fab, the fabric is so soft. Wrapping is beautiful and packaged well. Also fast shipping thank you. I will definitely be ordering soon again!
Love mouse in a box, my go to shop for my daughter’s goodies and birthday treats! Would highly recommend! Thank you