Lovely Maileg items to add to my collection. Everything was packed carefully and nicely. Delivery was very quick. I’ll continue buying more from this shopvv
Stunned by the beautifully crafted Maileg items I ordered. The quality is breathtakingly good. I would recommend Mouse in a Box being your go to for all things Maileg.
I chose Mouse In A Box for my Maileg pre-order because my friend had ordered multiple times with no complaints. When I started to notice other online retailers selling these items, I contacted MIAB. My email received an automated response but, after a week, I still had no response. I tried Instagram. Nothing. I tried their online contact form. Nothing. I tried emailing again. Another automated response. Meanwhile, my friend emailed them, about her pre-order, and got a personal reply at 9pm the same day. After my second email, I received an automated email saying my order had been shipped. It arrived in good time, and was nicely packaged, but I had been sent a pink toiletry bag set instead of the fishing set. I immediately notified MIAB by email but, apart from the automated response, I heard nothing. It is still well within the timeframe given for replies (48 *working* hours) but I expected a more prompt response to this issue. Will I get the item I ordered? Maybe. Will I be expected to pay for return postage, for the incorrect item, despite it being their error? Maybe. Will I ever hear from them again? Maybe. I appreciate that delays and mistakes happen but the previous lack of communication means that I don’t hold out much hope of a resolution. I suspect I will be actually left out of pocket and will have to source it elsewhere. Needless to say, I won’t be ordering from MIAB again due to their absolute lack of customer care.
