We do hope that you love your products but if for any reason you are unhappy please do take a look at our returns policy:

Mouse in a Box Returns Policy

1. Right to Cancel

You have the right to cancel your order within 14
days of receiving your goods. This is known as your "cooling-off"
period.

2. How to Cancel

To cancel your order, please notify us in writing
within the 14-day cooling-off period. You can do this by:

3. Returning Goods

You must return the goods to us within 14 days of notifying us of your cancellation.

As a small business the cost of returns is to be covered by the customer. Returns within the UK are charged at £4.25, this is deducted from the monies owed when the return has been received and authorised.

To arrange a return in the UK please login to your customer account by using your email address. Here you can select your order and choose which items you would like to return. The return notification will then be received by the Mouse in a Box team who will authorise the return and send you the DPD QR code returns label. Once items are received the return will be processed and monies refunded (minus £4.25 returns cost)

For items returned totalling over the value of £80 the cost of return is calculated on an individual case based on courier charges.

Returns outside the UK are to be covered by the customer. We recommend using a tracked and insured delivery service as we cannot be held responsible for goods lost or
damaged in transit.

Please ensure the goods are returned in their
original condition, unused, and in their original packaging.

4. Refunds

Standard Orders: We will process your refund within 14 days of
receiving the returned goods.

Maileg Dollhouse Orders: Please note that Maileg dollhouses (such as
the Maileg House of Miniatures, Maileg Mole Hole Farmhouse, and any
associated annexes or bonus rooms) are considered special orders. If you
change your mind about a Maileg dollhouse order within 14 days of receiving
it, we will issue a credit note for the value of the returned item.

5. Exclusions

We cannot accept returns for:

Used items

Items damaged by the customer

Items not returned in their original
condition and packaging

6. Faulty Goods

If you receive a faulty item, please notify us
immediately by emailing us at: hellomouseinabox@gmail.com and including photos of the fault.

We will investigate the fault and offer you a
full refund (including the original cost of the goods and all reasonable
return postage costs) or a replacement item.

If the item was damaged in transit, you must
provide photographic evidence of the damaged packaging.

7. Disclaimer

Please note that some variations may occur in
the appearance of our products due to their handmade nature.

We take great care to ensure all items are
inspected before dispatch.

8. Contact Us

For any questions regarding our Returns Policy,
please contact us via our https://www.mouse-in-a-box.co.uk/pages/contact
or by emailing us at: hellomouseinabox@gmail.com