Terms & Conditions
The Mouse In A Box website, found under the www.mouse-in-box.co.uk URL, is operated by C Newby. References to ‘Mouse in a Box’ and ‘we’, ‘us’ and ‘our’ shall be deemed to be references to Mouse in a Box. References to ‘you’, and ‘your’ shall be deemed to be references to person placing an order via the www.mouse-in-a-box.co.uk website.
When you place and order with Mouse in a Box it will be deemed that you have read, understood and agreed to these Terms & Conditions. If you are unhappy with any part of these terms and conditions, you should contact us before placing an order either by phone or by emailing [email protected] or by post at the address given below.
By placing an order through our website you are making an offer to Mouse in a Box to purchase the goods outlined in your order upon the terms described in your order.
When you place an order, we will ask for your name, address, phone number, email address and credit/debit card details. This information is required in order to process your request or inform you of acceptance of our order. A contact phone number is needed so that we can get in touch if there is a problem with your order or to arrange the delivery of your order. Credit card payments are dealt with externally by PayPal, within its secure payment processing centre.
After placing an order online, we will provide you with confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, processed and despatched to you.
Please note that we will not be able to meet any obligations as a result of the following reasons:
- If the product you ordered is out of stock;
- We are unable to authorise your payment;
- If there is a product description or pricing error;
- If customers do not reach any order criteria outlined in the Terms & Conditions
- If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents. Please note that if you are paying by post, on rare occasions items may sell out whilst the cheque is being cleared. Where this occurs, we will reissue a cheque for the amount or return your cheque. If there is an issue with your order, we will contact you either by phone or email. Please ensure that you check all items on receipt, as faulty or damaged items must be reported within eight working days of receiving the parcel. Mouse in a Box reserve the right to reject any offer of purchase by you at any point. Please note that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply when accessing or ordering from the Mouse in a Box website.
When placing an order you may automatically be added to our mailing list. However should you wish to not receive mailings, please inform us and we will remove you from our list.
Product Pricing & Descriptions
Every product bought is sold subject to its product description which outlines any further specific conditions that relate to that product.
We undertake all reasonable care to ensure that all the details, prices and descriptions of website products are accurate at the time when the appropriate information is entered onto our system. Whilst we endeavour to keep the website as up-to-date and accurate as possible, there may be rare occasions when the information on the website (including product descriptions) at a certain time may not reflect the position exactly at the point an order is placed. Please note that we are unable to confirm the price of a product until your order is accepted in line with our order acceptance conditions.
If you are not happy with products you have chosen and received, you are entitled to cancel this contract if you so wish under the Distance Selling Regulations, provided you exercise your right no longer than seven working days after the day on which you receive the products (excluding made to order items). However, we are committed to the highest levels of customer service and will consider cases on a case by case basis, subject to the situation, after this period. Postage costs cannot be refunded.
Should you wish to cancel your order prior despatch, please contact us on 01572 720388. If your order has already been despatched we will be happy to offer you an exchange or, if you wish, a refund (except postage) provided that the products are returned complete and in a reasonable condition. Where possible we would ask that you return the items with the original packaging. With the exception of faulty items or goods damaged in transit, please note that we are not responsible for return postage. Where goods are delivered to a third party you will need to be able to return the goods you ordered to us to be able to exercise this right.
Returns Policy & Making Returns
In the unlikely event that a parcel arrives damaged or faulty or you wish to return it, you must contact us within seven working days of receiving the parcel on 01572 720388 Monday – Friday 9am-5pm. Please note that all items need to be returned within 14 days complete and in a reasonable condition and that made to order products may not be returned unless faulty. Where possible we would ask that you return the item(s) with the original packaging. This does not affect your statutory rights.
With the exception of faulty items or goods damaged in transit, please note that we are not responsible for return postage and the costs associated with this. Once you have contacted us, please ensure that you include your name and address details. We would recommend that you obtain a Certificate of Posting in case for whatever reason the parcel fails to reach us. Please note that large unwanted items will need to be collected by a courier (the cost for this will be deducted from your refund with the exception of faulty items) – simply call 01572 720388 during office hours and we will be able to advise you.
Please note that only one promotional offer can be used at any one time and any Promotion Codes are not valid in Sale periods or on Clearance items that have already been discounted.
Disclaimer & Limitations of Liability
To the utmost extent allowed by law and save as provided above, Mouse in a Box shall not be liable to you by reason of any representation, or any implied condition, guarantee, or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Mouse in a Box or any of its employees, agents, members or directors or otherwise) for any indirect special or resultant loss or damage (including but not limited to loss of profit or loss of saving), expenses, costs, or other claims for compensation whatsoever which arise out of or in connection with the use of the Mouse in a Box website, the supply of the products or their use or resale by you).
Whilst we try and do everything reasonable to try and keep the information on this website up-to-date and correct, Mouse in a Box does not give any warranty to its completeness or correctness and Mouse in a Box cannot be held responsible for any omissions, errors or for any resulting implications from the use of this information.
Mouse in a Box make all reasonable effort to ensure a reliable and fast service but we do not guarantee that your use of this website will be free from interruption or errors and cannot be held responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto computer systems.
In addition, Mouse in a Box cannot be held responsible or liable for your use of any websites that are accessible from this website as we do not have any control or responsibility for these. Any such links should not be viewed as an endorsement or an affiliation with Mouse in a Box.
Copyright & Trademark
All the content of the pages on the website (including pictures, logos, photographs, copy and other materials) represent the copyright or registered trademark of Mouse in a Box or its technology providers or their respective owners. ALL RIGHTS RESERVED. The modification, copying, circulation, reproduction, or incorporation into any other work of part of or all of the content available on the Mouse in a Box site is forbidden.
Mouse in a Box, c/o The Walled Garden, Stamford Road, Barnsdale, Rutland LE15 8AB
Telephone: 01572 720388